Architecture

The specific features of a "myGov" platform may vary from one country to another, as each government tailors the platform to its unique needs and priorities. However, there are several common features and functionalities that are typically found in such platforms. Here are some of the common features:

• Single Sign-On: Users can create a single account to access a wide range of government services, eliminating the need to remember multiple usernames and passwords.

• Citizen Profiles: Upon registration, citizens can create and manage profiles, verifying personal information through various means like unique identification numbers.

• Document Storage: Integrated with user profiles, myLocker enables citizens to store various documents that can be conveniently attached to application forms.

• User Dashboard: A dashboard provides an overview of applied, availed, and pending services, along with options to track application status and manage account settings.

• Service Tracking: Citizens can monitor the progress of their service applications through the Service Tracker module.

• Service Directory: This module categorizes services by criteria like category, ministry, and recipient, facilitating efficient service discovery.

• Smart Search: The mySearch feature offers an intelligent search function to locate specific services and information.

• Mobile App: A mobile app is available for both Android and iOS, enabling citizens to apply for services, track applications, manage profiles, and more.

• Assistive Model: This module aids citizens in accessing the platform through call centers or digital centers, especially those who require assistance.

• Accessibility: Designed for disabled individuals, this module incorporates adjustable text sizes, keyboard navigation, and screen reader compatibility.

• Government Dashboard: Officials have access to a dashboard for monitoring delivered, pending, and rejected services.

• Workflow Engine: This module processes applications, offering features like dynamic filtering, bulk processing, payment collection, and more.

• Service Builder: Responsible for creating services, this module configures service forms, payments, attachments, decisions, and more.

• Survey & Polling: This module creates surveys and polls on various topics within the platform.

• Queue Manager: Organizes tasks and data through a queue-based system, ensuring efficient operations.

• Notification Management: Configures service-related notifications within the platform.

• Audit Trail: Traces changes made by administrators during service creation and updates.

• API Manager: Centralizes API management, covering design, development, testing, documentation, and deployment.

It's important to note that the specific features and services may evolve over time, so it's advisable to refer to the official myGov platform website or relevant government sources to get the most up-to-date information on the features available in a specific country's platform.

Technically, myGov platform is based on 6 major components such as Recipients Console, Provider Console, Service Integrator, Departmental Service Registry, Payment Aggregator and Identity Registry.

• Recipient Console – Provide recipient’s access to apply for the services and to manage profile, dashboard, documents and information.

• Provider Console – Provide provider’s access to receive and process recipient’s application to deliver services to the recipients/citizens.

• Service Integrator – Provide standard API layer to integrate internal and external services to the platform. Provide single sign on (SSO) to the citizens, service providers and monitoring authorities.

• Departmental Service Registry – Maintain registries of the service from various departments.

• Payment Integrator – Ensure cashless service delivery integrating the platform with external payment processing platforms (Banks and MFS).

• Identity Registry – Provide real-time identity verification of the service recipients, providers or any business entities.